Concierge & Travel Assistance
VIP Concierge & Travel Assistance
Organising and following a stay — programme, venues, bookings — with one point of contact from departure to return.
Confidential · no sensitive detail required · We work in English and French
What this covers
The scope, stated without ambiguity.
Preparing the stay
Programme, timings, bookings and the things that go wrong: decided before arrival so nothing has to be improvised on the ground.
One person on the ground
Someone who knows the programme and the places, reachable for the whole stay, rather than a general number.
Dealing with venues
Hotels, restaurants, private venues: requests go through us instead of through five separate exchanges in three languages.
Joined up with the security detail
Concierge and protection follow the same programme and the same point of contact, not two parallel diaries.
What we do not do
We are not a travel agency and we do not sell tourism services in their own right. Concierge work accompanies a stay we are already coordinating, and the services themselves are provided by the venues and licensed operators.
A specific requirement to cover?
Describe the context and a coordinator will come back to you with a suitable arrangement.
How it works
Four stages, from the first call to the end of the assignment.
A call back, not another form
A coordinator calls you to understand the need. At this stage we need no names, no addresses and no exact schedules.
What you receive
- Territory and approximate period
- Nature of the request
- One reachable contact
A shared picture of the ground
A detailed conversation with you, then reconnaissance on site. We check what is actually there, not what a plan says.
What you receive
- Programme and constraints confirmed
- Venues and locations verified
- Real timings rather than theoretical ones
A document, not a promise
The written arrangement sets out who does what, where and when. You can read it, challenge it and have it approved internally.
What you receive
- Written programme and a named contact
- Bookings and coordination listed
- Timings, contacts and a clear price
One point of contact, start to finish
Everyone is briefed before deployment, then the same coordinator follows the assignment through.
What you receive
- Briefing before deployment
- Coordinator reachable throughout
- End-of-assignment report
Typical situations
Three contexts where this service applies.
Business stay
A dense programme over a few days, where every lost slot costs a meeting.
Family stay
Several people, different rhythms, one base and one point of contact.
Travelling for an event
Arrival, programme, evenings and departure aligned with the event that prompted the trip.
Illustrative scenarios — not client references, and no outcomes claimed.
Regulatory framework
UPP designs, sizes and coordinates every security arrangement — from initial scoping to assignment follow-up. Regulated work is carried out by providers authorised in each territory.
Is it available without a security detail?
Concierge work accompanies a brief we are coordinating. On its own it is not what we do, and we would rather say so than improvise it.
Do you handle the bookings?
We arrange and follow them. Contracts and payment stay between you and the venue, unless agreed otherwise in writing.
Which cities?
Marrakech, Casablanca, Rabat, Tangier, Agadir and Dakhla. For anywhere else, say so at scoping and the answer will be honest.
Where does the service stop?
At what we can prepare and verify. We do not promise access we do not control.
Related services
Flight Booking
Scheduled or private flights arranged as part of a trip we coordinate.
View the serviceTravel Services
Programme, accommodation, transfers and accompaniment, coordinated end to end.
View the service
Corporate Security
Security arrangements for offices, corporate sites and on-site personnel.
View the service
Confidential request
A stay to organise? Start with the context.
Describe the context and a coordinator will come back to you with a suitable arrangement.
Morocco ·
Confidential · no sensitive detail required
Or write directly to a coordinator: