Concierge & Travel Assistance
Flight Booking
Scheduled or private flights arranged as part of a trip we coordinate.
Confidential · no sensitive detail required · We work in English and French
What this covers
The scope, stated without ambiguity.
Flights chosen around the programme
Timings, connections and airports picked for the actual trip, not for the lowest fare.
Private flights where they are justified
A charter is proposed when the programme demands it, with its cost stated. Never by default.
Joined up with ground transfers
A flight without a prepared transfer is only a timing. Arrival, waiting time and the ground leg are handled together.
Changes followed
Delays, changes, cancellations: one person follows the file and tells you before you find out yourself.
What we do not do
We are not a travel agency and we hold no travel-sales licence. Bookings are arranged as part of a trip we are coordinating, and issued by licensed operators.
A specific requirement to cover?
Describe the context and a coordinator will come back to you with a suitable arrangement.
How it works
Four stages, from the first call to the end of the assignment.
A call back, not another form
A coordinator calls you to understand the need. At this stage we need no names, no addresses and no exact schedules.
What you receive
- Territory and approximate period
- Nature of the request
- One reachable contact
A shared picture of the ground
A detailed conversation with you, then reconnaissance on site. We check what is actually there, not what a plan says.
What you receive
- Programme and timing constraints confirmed
- Airports and connections verified
- Ground legs identified
A document, not a promise
The written arrangement sets out who does what, where and when. You can read it, challenge it and have it approved internally.
What you receive
- Flights proposed and justified
- Transfers and waiting time covered
- Costs, contacts and a clear price
One point of contact, start to finish
Everyone is briefed before deployment, then the same coordinator follows the assignment through.
What you receive
- Briefing before deployment
- Coordinator reachable throughout
- End-of-assignment report
Typical situations
Three contexts where this service applies.
International arrival
A flight from London or Paris, a transfer and a first meeting on the same day.
Domestic legs
Casablanca, Marrakech and Agadir within a few days: flying is not always the right answer, and we say so.
A programme that changes mid-trip
One moved meeting changes everything downstream. That is exactly what the follow-up is for.
Illustrative scenarios — not client references, and no outcomes claimed.
Regulatory framework
UPP designs, sizes and coordinates every security arrangement — from initial scoping to assignment follow-up. Regulated work is carried out by providers authorised in each territory.
Do you issue the tickets?
Issuing is for licensed operators. We arrange, coordinate and follow the file; we do not stand in for a licensed agency.
Do you offer private flights?
Where the programme justifies it, with the cost stated. It is not a default format.
What happens if a flight is delayed?
Waiting time and a fallback point are set at scoping, because a delay is foreseeable even when it is not forecast.
Can you book a flight on its own?
A flight on its own is not what we do. It is handled inside a trip we are coordinating.
Related services
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Programme, accommodation, transfers and accompaniment, coordinated end to end.
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Corporate Security
Security arrangements for offices, corporate sites and on-site personnel.
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Confidential request
A trip to organise? Start with the context.
Describe the context and a coordinator will come back to you with a suitable arrangement.
Morocco ·
Confidential · no sensitive detail required
Or write directly to a coordinator: